Messaging Personalization & Control

Messaging Personalization and Control

Enhance Messaging Value With Layered Services

While messaging volume continues to increase, operators struggle with the ability to generate additional revenue to offset the expenses associated with rising demands.


Our Solution:

Operators can create more valuable subscriber offerings by viewing messaging as a transport layer on which they can stack additional services, such as messaging personalization and controls. The addition of such services enables operators to increase revenue, boost customer satisfaction, and reduce churn through an enhanced messaging experience.

Increase Value and Satisfaction with Personalization

Interop Technologies' MPAC provides SMS, MMS, and SIP subscribers with convenient messaging options, including:

  • Copy – Send a copy of a message to an e-mail address or an SMS-based application
  • Forward – Forward a message to a mobile number or e-mail address
  • Group Messaging – Set up and configure personal distribution lists
  • Auto-reply – Set up a customized "out-of-office" message
  • Signature – Set up a personalized signature at the end of every message
  • Archive – Store and access text messages online

Deliver Privacy and Security with Subscriber Controls

Privacy and security are fast becoming crucial concerns of today's messaging offerings for subscribers. Interop Technologies' MPAC services give subscribers the ability to filter their messages—or their children's messages—based on specific rules. With time of day controls, parents can restrict messages to their children's devices during school hours or limit the number of messages their children can receive in a given month. In addition, parents can protect their children from cyber-bullying by blacklisting abusive phone numbers and e-mail addresses.

Business accounts can benefit by regulating the use of messaging services on employees' mobile devices. By restricting international text messages and blocking inbound/outbound messages, businesses can ensure that they do not incur unnecessary expenses.

Control features include:

  • Filtering controls, such as Blacklisting/Whitelisting
  • Ability to apply time of day controls for messaging
  • Ability to limit the number of messages sent during a month (caps)
  • Capability to restrict international text messages & block specific country codes
  • Ability to restrict traffic by direction (inbound/outbound)

A customized subscriber portal can be easily integrated with your existing services, as well as other Web portals and mobile applications. As a result, you benefit from the ability to further enhance your brand, up-sell services, and generate online advertising opportunities. The subscribers' ability to regularly make changes based on their messaging needs creates customer loyalty, thereby reducing churn and protecting your revenue.

Request more information about how our Messaging Personalization and Control can help your company.