SCOPE™ Device Management

The power of SCOPE device management with One-Click-Fix

Put the Power of DM in Front-Line Hands:
A One-Click Fix Simplifies Issue Resolution

Interop helps operators dramatically improve first-call resolution statistics and reduce operating costs with SCOPE™ (Subscriber Capability Originated Provisioning Environment). SCOPE™ simplifies wireless device management (DM) to an unprecedented degree, improving customer satisfaction and reducing likelihood of churn. SCOPE™ is the only available solution enabling front-line customer service representatives—or customers using an optional self-care portal—to resolve handset management issues with a One-Click Fix.

SCOPE™ Device Management Key Components

Two key components of SCOPE™ DM are:

  • A powerful Global Device Repository containing network configuration and device data
  • An intuitive, permissions-based VersatileView™ User Interface

Disparities between operator default values and device settings for a particular device are flagged, enabling rapid problem isolation and resolution. With one click, a specific setting or an entire device configuration can be automatically repaired, eliminating the chance of human error.

SCOPE™ Device Management determines how to accomplish the chosen task most efficiently, using SS7 device programming or Open Mobile Alliance device management (OMA DM) standards.

This device management solution integrates seamlessly into existing SS7-based solutions for CDMA or GSM. SCOPE™ can be deployed as a hosted solution, and operators can easily migrate to a turnkey option as the level of DM-capable handsets increases in the installed base.

In addition, SCOPE™ has achieved interoperability with Red Bend Software's vRapid Mobile® vDirect Mobile™ client software, deployed in 680 million mobile devices worldwide.

CDMA OTA Provisioning 

Email us today for more information on how SCOPE™ Device Management can help your company.