Your Future at Interop

Be a NOC Engineer at Interop 

• Position (Location): Fort Myers, FL, or Irving, TX
• Department: Technical Realization-Product Management
• Reports to: Director, Technical Operations
• FLSA Status: Exempt

Primary Responsibilities

• Troubleshoot and manage configurations of: performance technologies STPs, network routers and firewalls, other network devices as required
• Work closely with the customer service, implementation, engineering, software development, and quality assurance teams to ensure efficient monitoring, troubleshooting, and issue resolution for commercially deployed systems
• Monitor, maintain, and support highly available hosted and wireless operator turnkey platforms
• Assist with customer implementations and configurations
• Assist customers with problem solving multi-party issues in a consultative manner
• Coordinate and report on: operations processes and procedures, scheduled maintenance activities, training programs, trouble tickets, alarms
• Participate in after-hours on-call rotation

Desired Skills, Knowledge and Abilities

• Thorough knowledge of TCP/IP networking including routing, firewalls, VPNs
• Working knowledge of scripting languages (BASH, PERL)
• Working knowledge of SQL, preferably MySQL
• Strong desire to learn new technology
• A wide degree of creativity and latitude is expected

Education and Related Experience

• 2+ years experience with NOC concepts, practices, and procedures
• 4+ years of Linux experience administering web and database servers (LAMP preferred)
• Experience with Nagios, Solarwinds, and/or SNMP monitoring a plus
• SS7 and SMPP protocol experience a plus
• Associate’s degree or equivalent work experience
• Wireless industry experience is a major plus

Other Requirements

• Must be able to travel to customer or remote site locations
• Must be able to work irregular hours (24x7 on-call)
• Must be on-call for support of escalated issues
• Requires in excess of 40 hours / week
• Physical requirements:
• Ability to sit at a desk for one or more hours at a time
• Ability to operate computer and other equipment in the office
• Verification of employment authorization status in the U.S. will be required upon employment

Compensation

• Competitive and dependent on experience

Comprehensive and Competitive Benefits:

• Health and Wellness
• Medical (including prescription), dental, and vision insurance for employees and eligible dependents
• Basic and voluntary life insurance
• Long- and short-term disability insurance
• Retirement:
• 401(k) plan
• Work/Life Balance:
• Generous paid time-off policy (vacation, sick, and holiday)
• Additional Perks:
• Employee discounts and assistance services
• Employee referral bonus program
• Casual dress code
• A sharp team to collaborate with
• Games, snacks, and fun employee events!