Targeting and Eliminating Unlawful Text Messages 
CG Docket No. 21-402

In an age where communication technology is advancing rapidly, the Federal Communications Commission (FCC) has been actively working to protect consumers from unwanted and potentially harmful text messages, including robo-texts. Below we will explain the implications and requirements of FCC's Rule and Order 23-21 concerning robo-texts, focusing on common attack vectors, and the methods used to mitigate risk and ensure operator compliance.

In an era where people are constantly seeking connection and living an "always on" mobile life, the demand for uninterrupted connectivity continues to grow. The battle for "coverage equality" has shifted to a fight for a "connected reality" as individuals and businesses rely on mobile devices for communication, commerce, and data mining. Mobile connection is having a tremendous impact on our lives and the demand is becoming unstoppable.

The simple reality is that 5G technology is a much-needed advancement for mobile operators and consumers alike. As the fifth generation of wireless network technology, 5G provides up to 20 times the speeds of 4G networks and is designed to enable lower latency and greater capacity for multiple devices to connect to the same network.

We are living in a world where mobile messaging has become the key to a great customer service experience across industries. The pandemic has shifted how both consumers and businesses view the messaging channel, propelling it into a new realm. 

As I think about the broadband inequality that can be found throughout the U.S. today, I feel compelled to comment on this issue from a consumer viewpoint rather than from my position within the technology industry. More specifically, from the viewpoint of someone without high-speed internet access.