Troubleshoot and manage configurations of: performance technologies STPs, network routers and firewalls, other network devices as required
Work closely with the customer service, implementation, engineering, software development, and quality assurance teams to ensure efficient monitoring, troubleshooting, and issue resolution for commercially deployed systems
Monitor, maintain, and support highly available hosted and wireless operator turnkey platforms
Assist with customer implementations and configurations
Assist customers with problem solving multi-party issues in a consultative manner
Coordinate and report on: operations processes and procedures, scheduled maintenance activities, training programs, trouble tickets, alarms
Participate in after-hours on-call rotation
Desired Skills, Knowledge and Abilities
Thorough knowledge of TCP/IP networking including routing, firewalls, VPNs
Working knowledge of scripting languages (BASH, PERL)
Working knowledge of SQL, preferably MySQL
Strong desire to learn new technology
A wide degree of creativity and latitude is expected
Education and Related Experience
2+ years experience with NOC concepts, practices, and procedures
4+ years of Linux experience administering web and database servers (LAMP preferred)
Experience with Nagios, Solarwinds, and/or SNMP monitoring a plus
SS7 and SMPP protocol experience a plus
Associate’s degree or equivalent work experience
Wireless industry experience is a major plus
Other Requirements
Must be able to travel to customer or remote site locations
Must be able to work irregular hours (24x7 on-call)
Must be on-call for support of escalated issues
Requires in excess of 40 hours / week
Physical requirements:
Ability to sit at a desk for one or more hours at a time
Ability to operate computer and other equipment in the office
Verification of employment authorization status in the U.S. will be required upon employment
Compensation
Competitive and dependent on experience
Comprehensive and Competitive Benefits:
Health and Wellness
Medical (including prescription), dental, and vision insurance for employees and eligible dependents
Basic and voluntary life insurance
Long- and short-term disability insurance
Retirement:
401(k) plan
Work/Life Balance:
Generous paid time-off policy (vacation, sick, and holiday)
