Work with Product Managers, Software Development, and other subject matter experts to create, maintain, and update technical overviews, operational guides, API documents, technical user manuals, and context-sensitive help for a variety of new and existing product offerings
Collaborate with the Software Development organization during the design phase of new products
Create and maintain product questionnaires, surveys, etc.
Comply with and contribute to style guide
Maintain and update Technical Writing processes
Required Knowledge, Skills and Abilities
Experience in authoring software design documentation and technical user manuals
Experience in interviewing and working with subject matter experts and other individuals within the organization
Ability to prioritize and manage multiple projects while meeting very tight deadlines
Ability to work independently and learn new concepts quickly
Strong knowledge of grammar, spelling, and punctuation usage for the English language
Advanced knowledge of Adobe InDesign or other desktop publishing software
Experience with RoboHelp or other online help software
Experience with imaging software for use in generating screen captures
Familiarity with Adobe Acrobat-based products, including form generation
Familiarity with Confluence or similar wiki-based platform
Portfolio of sample work that can be viewed prior to an interview
Knowledge of the wireless industry is a plus
Education / Experience
Minimum of five years of technical writing experience
BS degree in Technical Writing, Engineering, English, or related field
Other
May require travel and/or being on-call
May require working in excess of 40 hours / week
Physical requirements:
Ability to sit at a desk for one or more hours at a time
Ability to operate computer and other equipment
Compensation
Competitive and dependent on experience
Benefits and Perks
Medical, dental, and vision insurance
Life and disability insurance
401(k) plan
Robust paid holidays, vacation, and sick leave schedule
