Churn is our biggest challenge. It causes lost customers, shrinking revenues, and adds the possibility of going out of business. However, churn can also be a good thing—more customers, higher ...
The proliferation of the Internet of Things (IoT) comes with countless potential benefits. Baby monitors, smart meters, even the connected car are all made possible by IoT technology.
Wireless consumers face an overwhelming and ever-expanding array of telephony options—carriers, handsets, plans, add-on services (such as messaging and WiFi Calling), OTT apps—all of which affect the ...
With the global adoption of cellular technologies and the Internet in the 1990s, the experience of calling fundamentally changed. Phone calls were no longer limited to wired handsets over proprietary ...
Who in the telco industry hasn't cringed upon hearing this famous tagline? The advertisement may have been about poor network coverage, but it also spoke to the bad experience of dropped calls and ...
Out on the mean streets of consumer mobile, succeeding with an MVNO proposition is tough in a market where there is little to differentiate yourself on other than price. Whilst it may be a bloody ...
As the profit and differentiation available from mobile services such as voice, messaging, and data decreases, operators need to look to what mobile analyst Chetan Sharma has termed the fourth ...
