New mobile technologies are evolving at an accelerating pace, putting pressure on MNOs and MVNOs to find innovative ways to cost-effectively offer new services to their customers. In some ways, it is ...
Churn is our biggest challenge. It causes lost customers, shrinking revenues, and adds the possibility of going out of business. However, churn can also be a good thing—more customers, higher ...
The proliferation of the Internet of Things (IoT) comes with countless potential benefits. Baby monitors, smart meters, even the connected car are all made possible by IoT technology.
Wireless consumers face an overwhelming and ever-expanding array of telephony options—carriers, handsets, plans, add-on services (such as messaging and WiFi Calling), OTT apps—all of which affect the ...
With the global adoption of cellular technologies and the Internet in the 1990s, the experience of calling fundamentally changed. Phone calls were no longer limited to wired handsets over proprietary ...
Who in the telco industry hasn't cringed upon hearing this famous tagline? The advertisement may have been about poor network coverage, but it also spoke to the bad experience of dropped calls and ...
