Mobile Messaging: The Consumer Choice

We are living in a world where mobile messaging has become the key to a great customer service experience across industries. The pandemic has shifted how both consumers and businesses view the messaging channel, propelling it into a new realm. 

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This is Why I Can’t Have Nice Things (or high-speed internet)

As I think about the broadband inequality that can be found throughout the U.S. today, I feel compelled to comment on this issue from a consumer viewpoint rather than from my position within the technology industry. More specifically, from the viewpoint of someone without high-speed internet access. 

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Digital Transformation and Service Innovation in 2022

If the pandemic taught the Telecom industry anything, it’s that a digital transformation is a key to their future survival. With the sheer number of new digital services coming onto the market and the subsequent demand that it will place on the mobile network, 2022 will be a year of network transformation, service innovation, and security advancements.

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Leverage Customer Connection to Bridge the Digital Divide

During the next few years, the promise of 5G and its impact on subscribers will be revealed in significant ways. With lower latency and speeds expected to grow to at least 10 times that of 4G LTE, 5G is being hailed as the driver of the next industrial revolution that will drive an estimated $2.2 trillion in economic value by 2034.1 

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Your Customer’s Future: Highlights from CCA’s Convention

The Competitive Carriers Association (CCA) held its 2019 Annual Convention last week at the Omni Providence Hotel. We were thrilled to once again support the CCA as a Pinnacle sponsor this year and excited to have the chance to meet with many of our U.S. customers, partners and colleagues to discuss smart investments for the wireless customer's future. 

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