Mastering the Art of Engagement: How Messaging Transforms Customer and Employee Connections

In an era where attention spans are at their shortest and consumer behavior shifts rapidly, businesses face a crucial crossroads. The challenge is clear: how to engage not only customers but also employees in a world where traditional brand loyalty is fading.

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The Future Says: Invest in Your Customer’s Mobile Life

Operators who deliver advanced messaging and voice services, like RCS and VoLTE, will no doubt enhance their subscribers’ mobile experiences. However, in order to secure the greatest gain from these technologies, operators also will need to update their current network and infrastructure to meet LTE, IMS, and soon 5G standards.

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2019: The Year that RCS Comes of Age

Despite being more than 10 years old, Rich Communication Services, or RCS, will finally come of age in 2019. RCS is the GSMA-backed messaging successor to SMS, enabling new features like group chat, read receipts, is-typing indicators, and media file sharing. 

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Text Messages: Are we still sending those?

Isn't the text message dead yet? We've been talking about the death of Short Message Service (SMS) for over half a decade now. Surely it's dead by now? But alas, as Mark Twain once said, "The reports of my death are greatly exaggerated," and this is also the case for the humble text message. Despite the rise of the Instant Message (IM) on IP services, SMS is not quite dead yet.

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Interop Accredited by GSMA as Hosted RCS Solution Provider

We're pleased to announce that Interop Technologies has been accredited by the GSMA as a Hosted RCS Solution Provider. This designation means that our RCS solution fully complies with RCS specification v1.2.2, which we demonstrated by passing a series of rigorous tests. 

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Average SMS Users Send 2 Million Words in their Lifetime

Today's teenagers will text close to 2 million words over their lifetime, according to a new study by Net Voucher Codes. It concludes that mobile users send an average of 4 texts a day, each containing 20 words—a conservative estimate based on my own texting habits and certainly those of every teenager I know.

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RCS: Strengthen Your Brand While Leveraging the Data Pipe

As use of over-the-top (OTT) communications services continues to grow, demand for wireless data has soared. Today’s mobile network operators, while making infrastructure investments to meet this demand, also face declining messaging volumes and revenue due to the popularity of these third-party OTT alternatives. 

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