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Interop Technologies SCOPE Device Management is the company's subscriber-focused solution for managing customer devices on wireless networks. SCOPE (Subscriber Capability Originated Provisioning Environment) is designed to make device updates simple and fast by automatically identifying a device problem and enabling a One-Click Fix.

According to Interop, SCOPE enables operator customer service representatives - or customers using an optional self-care portal - to resolve device issues easily. The solution helps improve customer satisfaction and operators first-call resolution statistics, as well as reducing escalations from Level I service personnel to Level II technicians.

Read the full article on Mobile Marketing Magazine

Published by Mobile Marketing Magazine October 12, 2009
Mobile Marketing Magazine