Application-to-person messaging is driving RCS adoption globally

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At the 2019 Competitive Carriers Association Convention, Josh Wigginton, VP of product management at Interop Technologies, spoke about the future of Rich Communication Services (RCS), which despite a slow adoption, is now picking up as business use cases become more evident.

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Interop exec highlights RCS opportunity, hurdles

Written by Diana Goovaerts, US Editor at Mobile World Live.

LIVE FROM CCA ANNUAL CONVENTION, PROVIDENCE, RHODE ISLAND: Interop Technologies executive Josh Wigginton tipped adoption of rich communication services (RCS) to accelerate as operators focus on opportunities around application-to-person messaging, but cautioned hurdles still remain.

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Embracing the multi-vendor environment

New mobile technologies are evolving at an accelerating pace, putting pressure on MNOs and MVNOs to find innovative ways to cost-effectively offer new services to their customers. In some ways, it is a paradigm shift for mobile operators. At one time, MNOs could base their business plans on offering a limited set of services that included voice and eventually text messaging. In that era, the principal competitive imperative was to build the largest network, with the largest geographical coverage, and with the best Quality of Service (QoS).

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What is NFV and why should MNOs care about it?

Steve Barefoot, senior product analyst at Interop Technologies, on NFV and its numerous benefits to MNOs.

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Understanding REAL customer expectations could change everything for MNOs

Written by Steve Barefoot, senior product analyst at Interop Technologies.

MNOs are in the challenging – almost schizophrenic – position of needing to maintain a high Quality of Service (QoS ) network while concurrently finding ways to deliver agile products popularized not by QoS, but by overall Customer Experience (CX).

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