We are living in a world where mobile messaging has become the key to a great customer service experience across industries. The pandemic has shifted how both consumers and businesses view the messaging channel, propelling it into a new realm.
During the next few years, the promise of 5G and its impact on subscribers will be revealed in significant ways. With lower latency and speeds expected to grow to at least 10 times that of 4G LTE, 5G is being hailed as the driver of the next industrial revolution that will drive an estimated $2.2 trillion in economic value by 2034.1
Text messaging captivated the world in the 1990s and quickly became one of the most prevalent forms of communication globally. Despite the widespread growth of SMS, not much of the technology has changed since it was first released almost three decades ago.
There’s no doubt that text messaging has changed the way the world communicates. But let’s be honest, there are a lot of things that SMS (short message service) just can’t do compared to messaging services like iMessage, WhatsApp, and Facebook Messenger.