We are living in a world where mobile messaging has become the key to a great customer service experience across industries. The pandemic has shifted how both consumers and businesses view the messaging channel, propelling it into a new realm.
As I think about the broadband inequality that can be found throughout the U.S. today, I feel compelled to comment on this issue from a consumer viewpoint rather than from my position within the technology industry. More specifically, from the viewpoint of someone without high-speed internet access.
If the pandemic taught the Telecom industry anything, it’s that a digital transformation is a key to their future survival. With the sheer number of new digital services coming onto the market and the subsequent demand that it will place on the mobile network, 2022 will be a year of network transformation, service innovation, and security advancements.
Messaging services vendor Interop Technologies runs three data centers to provide services to customers and to run its own back-office systems. Interop also provides turnkey hardware/software solutions that run at customer sites. Pandemic-related hardware shortages, particularly those of servers and storage, have put a severe crimp in the way it does business.
Communications and connectivity have forever changed the world in which we live. When we look at the rural areas throughout the country, it is even more clear that the level of connectedness has become a necessity of a new paradigm where people can work, play, and live anywhere.