Mastering the Art of Engagement: How Messaging Transforms Customer and Employee Connections

In an era where attention spans are at their shortest and consumer behavior shifts rapidly, businesses face a crucial crossroads. The challenge is clear: how to engage not only customers but also employees in a world where traditional brand loyalty is fading. The solution lies less in chasing attention and more in understanding how to capture and retain it, presenting both a challenge and an opportunity for mobile operators in today’s changing landscape.

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RCS, Satellite Connectivity, and the Decline of SMS OTP Authentication

In The Fast Mode's 2024 Trends & Outlooks edition, our EVP and CTO, Stephen Zitnik, explores three major trends that he believes will revolutionize mobile communication and digital security in the coming year.

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Interconnectivity Delivers True Connection

Communications and connectivity have forever changed the world in which we live. When we look at the rural areas throughout the country, it is even more clear that the level of connectedness has become a necessity of a new paradigm where people can work, play, and live anywhere. 

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Leverage Customer Connection to Bridge the Digital Divide

During the next few years, the promise of 5G and its impact on subscribers will be revealed in significant ways. With lower latency and speeds expected to grow to at least 10 times that of 4G LTE, 5G is being hailed as the driver of the next industrial revolution that will drive an estimated $2.2 trillion in economic value by 2034.1 

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Debunking 10 Myths About RCS

There’s no doubt that text messaging has changed the way the world communicates. But let’s be honest, there are a lot of things that SMS (short message service) just can’t do compared to messaging services like iMessage, WhatsApp, and Facebook Messenger. 

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